Frequently Asked Questions

 

1. Why am I not receiving a login code?

Android versions of the text message service we use have the following workaround: Tap “I didn’t get a code” and you’ll see “Other Ways to get a Code” though Facebook or by receiving a call.

If this doesn’t work for you, check your mobile carrier settings. Some carriers, especially Sprint, block text message services from their customer’s accounts. Please check with your carrier’s account settings to see if this may be the case.

Then, try downloading & signing up for Stardust again. If this didn’t work, please message our Support Team.

You can read more about Sprint’s handling of text message services here, here, and here.

If these steps don’t work for you, another workaround includes creating a Google Voice account and using the phone number that comes with that account as your Stardust login number.

 

2. I’m locked out of my Stardust account because I changed carriers and now I don’t have the same number. How else can I log in?

Stardust accounts are tied to an SMS-code login process. So, if you lose your number, you’ll lose the ability to login to your account, and you’ll have to create a new account with a new username.

If you want to use the original username again with the new number, you’ll have to delete the old account first. But in order to do this, you’d have to login to that first account which will require receiving the SMS code to the old phone number. So typically a person would need both phones to do this approach.

Our best recommendation is to ask your carrier to port your old number to your new phone. Carriers are required by law to allow phone number porting.

 

3. Is it possible to have multiple Stardust accounts on the same phone?

Currently, there’s no way to toggle between accounts on the same phone. To access another account, you’d have to use another phone number during login, which would send the login code to that phone number.

You can do this by either using another phone, Google Voice, or another site that gives you access to different phone numbers.

 

4. Why did I receive an error message that says “Unfortunately, Stardust has stopped”?

This error message could display for a variety of reasons. When you receive this message helps us know why:

 

5. Why can’t I find Stardust in the App Store or Google Play store?

Stardust is currently only available in the US, Canada, UK, Ireland, South Africa, New Zealand, Australia, India, Pakistan, Malaysia, Indonesia, Philippines, Nigeria, Iceland, Norway, Sri Lanka, and Switzerland. Stay tuned for more countries as we continue to grow!

If you’re from one of the countries above and still don’t see it in the App store or Google Play Store, please reach out to our Support Team.

 

6. Is there any way to change my username?

Currently, there’s no way to change your username on Stardust. You can either: 1) delete your account under Settings, then create a new one with your same phone number and a different username, or 2) If you don’t want to delete your old account, you can create a new account with a new username using a different phone number.