Frequently Asked Questions

If you don’t see your question answered here, please reach out to our Support Team at stardust.co/support. You may also message us directly in the app under Profile>Settings>Send Feedback.

 

 

Why am I not receiving a login code?

Since we use an automated text message service to send login codes, the message may have been blocked by your carrier. Please check with your carrier’s account settings, as some carriers, especially Sprint, block messages from text messaging services. You can read more about Sprint’s handling of text message services here, here, and here.

If you use an Android device and are experiencing this issue, our text message service has the following workaround: Tap “I didn’t get a code” and you’ll see, “Other Ways to get a Code.” You may select to do so through Facebook or by receiving a call. Then, try downloading and signing up for Stardust again.

Another workaround to signing up includes creating a Google Voice account and using the phone number that comes with that account as your Stardust login number.

If these options do not work for you, please reach out to our Support Team.

 

 

Why can’t I find Stardust in the App Store or Google Play store?

Stardust is currently unavailable for users in the European Union. As a small startup, we simply do not have the resources in order to meet GDPR compliancy by the May 25th, 2018 deadline. However, the data protection and privacy of our users has always been a top priority for us, and our team is working hard to reach GDPR-compliance in the near future. Once we are, we will once again become available in EU app stores. Thank you for your patience.

Check out our GDPR FAQ page for more information.

If you would like to be notified when Stardust returns to EU app stores, please join our mailing list.

 

 

I’m locked out of my Stardust account because I changed carriers, and now I don’t have the same number. How else can I log in?

Stardust accounts are tied to an SMS-code login process. If you lose your phone number, you’ll lose the ability to login to your account, and you’ll have to create a new account with a new username.

If you want to use the original username again with the new phone number, you’ll have to delete the old account first. In order to do this, you’d have to login to that first account using the old phone number. So typically a person would need both phones to do this approach.

Our best recommendation is to ask your carrier to port your old number to your new phone. Carriers are required by law to allow phone number porting.

 

 

I am being prompted to create a new account when I already have one. Why is this happening?

You may have input the incorrect phone number. Please make sure the phone number you use to login is the same one that you used to sign up for Stardust.

If your phone number is correct, your account may have been deleted due to the GDPR legislation that took effect on May 25th, 2018, in the European Union. You can read more about this on our GDPR FAQ page. Since this date, Stardust is no longer available in the EU and is not intended for use by residents of the EU. 

Unfortunately if you are outside of the EU this means that you will have to create a new Stardust account going forward, which is why you have been prompted to create an account every time you try to sign in with your phone number. 

 

 

Is it possible to have multiple Stardust accounts on the same phone?

Currently, there’s no way to toggle between accounts on the same phone. To access another account, you’d have to use another phone number during login, which would send the login code to that phone number.

You can do this by either using another phone, Google Voice, or another site that gives you access to different phone numbers.

 

 

Why did I receive an error message that says “Unfortunately, Stardust has stopped”?

This error message could display for a variety of reasons depending on where you are in the app. If you receive this message:

 

 

Is there any way to change my username?

Currently, there’s no way to change your username on Stardust. You can either: 1) delete your account under Settings, then create a new one with your same phone number and a different username, or 2) If you don’t want to delete your old account, you can create a new account with a new username using a different phone number.

 

 

How do I access direct messaging?

Direct messaging is currently an unlockable feature in the app. Come back to the app to like a reaction or follow a user for 3 days in a row, and you will unlock direct messaging! From that point forward, you will be able to view your inbox and direct message other users.

 

 

Can I connect my Stardust account to Facebook or Twitter?

Yes! After filming a reaction, scroll down on the “Edit Reaction” screen to the Twitter and Facebook toggles. Tap them, and you’ll be prompted to login to your Facebook or Twitter account.

 

 

How do I delete my reaction?

Tap the ellipses menu (located underneath the like button) while viewing the reaction. Select “Edit,” and then scroll down to the “Delete Reaction” button.  

 

 

Is there a way to change my privacy settings?

Currently, Stardust accounts do not have a “Private” setting. Instead, you can mark individual reactions as Non-Discoverable, so that only your followers will see the reaction- it cannot be used in publicity or in trending sections of the app.

If you are uncomfortable with a user following you, we encourage you to report them, reach out to our Support Team or message us directly in the app under Profile>Settings>Feedback/Support.

 

 

How can I contact the Stardust Team with questions that aren’t answered here? And how do I view past support conversations with the Stardust Team?

Contact us at stardust.co/support or send us a message in the “Send Feedback” section of the app, located under Profile>Settings>Feedback/Support. Tap the “Send Feedback” row to open a new message to send to the Stardust Team. To access your inbox of replies from the Stardust Team, tap the arrow icon in the top lefthand corner of this new message screen.

We also send you an email every time we message you in the app, so you can find the original message in your email inbox and reply to it with any questions you may have. We’re here to help!