If you don’t see your question answered here, please reach out to our Support Team at stardust.co/support. You may also message us directly in the app under Profile>Settings>Send Feedback.
Why am I not receiving a login code?
Since we use an automated text message service to send login codes, the message may have been blocked by your carrier. Please check with your carrier’s account settings, as some carriers, especially Sprint, block messages from text messaging services. You can read more about Sprint’s handling of text message services here, here, and here.
If you use an Android device and are experiencing this issue, our text message service has the following workaround: Tap “I didn’t get a code” and you’ll see, “Other Ways to get a Code.” You may select to do so through Facebook or by receiving a call. Then, try downloading and signing up for Stardust again.
Another workaround to signing up includes creating a Google Voice account and using the phone number that comes with that account as your Stardust login number.
If these options do not work for you, please reach out to our Support Team.
Why can’t I find Stardust in the App Store or Google Play store?
Stardust is currently only available in the US, Canada, UK, Ireland, South Africa, New Zealand, Australia, India, Pakistan, Malaysia, Indonesia, Philippines, Nigeria, Iceland, Norway, Sri Lanka, and Switzerland. Stay tuned for more countries as we continue to grow!
If you’re from one of the countries above and still don’t see Stardust in the App store or Google Play Store, please reach out to our Support Team.
I’m locked out of my Stardust account because I changed carriers, and now I don’t have the same number. How else can I log in?
Stardust accounts are tied to an SMS-code login process. If you lose your phone number, you’ll lose the ability to login to your account, and you’ll have to create a new account with a new username.
If you want to use the original username again with the new phone number, you’ll have to delete the old account first. In order to do this, you’d have to login to that first account using the old phone number. So typically a person would need both phones to do this approach.
Our best recommendation is to ask your carrier to port your old number to your new phone. Carriers are required by law to allow phone number porting.
Is it possible to have multiple Stardust accounts on the same phone?
Currently, there’s no way to toggle between accounts on the same phone. To access another account, you’d have to use another phone number during login, which would send the login code to that phone number.
You can do this by either using another phone, Google Voice, or another site that gives you access to different phone numbers.
Why did I receive an error message that says “Unfortunately, Stardust has stopped”?
This error message could display for a variety of reasons depending on where you are in the app. If you receive this message:
- When you try to open the Stardust app: Your device may be incompatible with Stardust. The app requires iOS version 8 or higher, and Android version 4.5 or higher.
- When you’re in the app, using it, and it suddenly closes: This is most likely a crash, which means our engineers will need to get involved to fix it for you. Please reach out to our Support Team here or message them directly in the app under Profile>Settings>Feedback/Support. Please describe what you were doing in the app before you got the error message, and we’ll keep you updated on our progress in fixing it.
Is there any way to change my username?
Currently, there’s no way to change your username on Stardust. You can either: 1) delete your account under Settings, then create a new one with your same phone number and a different username, or 2) If you don’t want to delete your old account, you can create a new account with a new username using a different phone number.
How do I access direct messaging?
Direct messaging is currently an unlockable feature in the app. Come back to the app to like a reaction or follow a user for 3 days in a row, and you will unlock direct messaging! From that point forward, you will be able to view your inbox and direct message other users.
Can I connect my Stardust account to Facebook or Twitter?
Yes! After filming a reaction, scroll down on the “Edit Reaction” screen to the Twitter and Facebook toggles. Tap them, and you’ll be prompted to login to your Facebook or Twitter account.
How do I delete my reaction?
Tap the ellipses menu (located underneath the like button) while viewing the reaction. Select “Edit,” and then scroll down to the “Delete Reaction” button.
Is there a way to change my privacy settings?
Currently, Stardust accounts do not have a “Private” setting. Instead, you can mark individual reactions as Non-Discoverable, so that only your followers will see the reaction- it cannot be used in publicity or in trending sections of the app.
If you are uncomfortable with a user following you, we encourage you to report them, reach out to our Support Team or message us directly in the app under Profile>Settings>Feedback/Support.
How can I contact the Stardust Team with questions that aren’t answered here? And how do I view past support conversations with the Stardust Team?
Contact us at stardust.co/support or send us a message in the “Send Feedback” section of the app, located under Profile>Settings>Feedback/Support. Tap the “Send Feedback” row to open a new message to send to the Stardust Team. To access your inbox of replies from the Stardust Team, tap the arrow icon in the top lefthand corner of this new message screen.
We also send you an email every time we message you in the app, so you can find the original message in your email inbox and reply to it with any questions you may have. We’re here to help!