GDPR Frequently Asked Questions

 

Stardust is currently unavailable to download for users of app stores within the European Union, and we will be closing the accounts of our current EU users on May 23, 2018.

 

The data protection and privacy of our users has always been a top priority for us. Our team is working hard to reach GDPR-compliance and become available in EU app stores as soon as possible. Thank you for your patience and understanding.

 

 

What is the EU, and how do I know if my Stardust account will be affected?

 

The European Union (EU for short) is a political and economic union between 28 European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

 

If you received emails from the Stardust Team notifying you of the upcoming GDPR deadline, that means you are listed as an EU resident in our systems and your Stardust account will be closed and deleted on May 23, 2018.

 

 

 

What is the GDPR?

 

The General Data Protection Regulation (GDPR) is a groundbreaking data privacy and protection law passed by the EU that comes into effect on May 25, 2018. GDPR details how companies must store and process the data of EU residents that use their products or services, regardless of whether the company is based in the EU or not. To learn more, check out their website and FAQ here: https://www.eugdpr.org/

 

 

 

Why does my account have to be deleted? Couldn’t Stardust just block access to or freeze EU accounts until the app is GDPR-compliant?

 

GDPR details how companies must store and process the data of EU residents. Without deleting EU accounts entirely, we would be storing data about EU residents and therefore would be required to adhere to GDPR laws. So unfortunately, we cannot simply block access or freeze EU accounts for the time being.

 

 

 

But what about Brexit? What does this mean for UK users?

 

Since the UK will still be a part of the EU when the GDPR takes effect on May 25th, 2018, UK residents are still under the scope of the GDPR for now. Therefore, UK Stardust accounts will be closed as well.

 

Unfortunately it remains unclear about how UK residents will be impacted once the UK leaves the EU next year. You can read more about how the GDPR addresses this in their FAQ here: https://www.eugdpr.org/gdpr-faqs.html

 

Stardust will be available to UK residents once again when we are GDPR compliant or if Brexit excludes UK residents from the scope of GDPR– whichever scenario happens first.

 

 

 

I’m not in the EU– why did I receive these emails about the GDPR?

 

If you received this email, that means your mobile device has an EU country code, which is the method we use to determine a user’s country and whether they are an EU resident.

 

If you believe this information is incorrect, please email us from our support page stardust.co/support,  or message us directly in the app under Profile>Settings>Send Feedback, and we’ll work with you to determine your account’s status.

 

 

 

Why didn’t Stardust choose to become GDPR-compliant by the May 25, 2018 deadline?

 

The GDPR, while groundbreaking in its aim to protect user data for EU residents, comes with significant compliance requirements.

 

As a startup, Stardust simply does not have the financial and labor resources to meet these: Our small team of five would have to stop everything we do on a daily basis– customer support, managing the app’s stability, overseeing and upholding our community standards, developing the product, and marketing for growth in order to survive as a start up.

 

In addition, GDPR comes with steep financial penalties if requirements are not met.

 

At our size, the combination of these would be detrimental to our community and potentially fatal to our company.

 

To read more about how startups are being affected by the GDPR, check out this CNN article here.

 

 

 

Can I just change the app store I connect to?

 

We are no longer promoting Stardust to EU residents and the app is unavailable to download from EU app stores. Stardust is not intended for use by EU residents.

 

Stardust will remain available outside the EU and may be freely downloaded and used in other countries.

 

 

 

Can I give Stardust my permission to save my data, or can I waive my GDPR rights in order to keep my Stardust account?

 

We’ve consulted with our lawyers, and they’ve confirmed that it is not possible for an individual to either waive their rights or our responsibilities under the GDPR. So unfortunately, you are not able to grant us permission to keep your account while we are non-compliant with the GDPR.

 

 

 

When Stardust does return to EU app stores in the future, will I have to start from scratch with zero followers and zero reactions? What if I’m a part of the Superstar program?

 

Unfortunately by law we have to delete all of the data that is associated with your account.

 

When Stardust returns to the EU in the future you will have to create a brand new account, which means you will have to start from scratch and rebuild your following and Superstar status.

 

 

 

Can I at least keep the same username?

 

We can honor requests to hold your username until the moment we’re back in EU app stores.

 

Note: Once we’re back in EU app stores, your username will once again become available for anyone to sign up with, so we aren’t able to guarantee that you get the same username.

 

Be sure to sign up for our mailing list to be notified when Stardust is back in EU app stores so you can reclaim your username right away: http://eepurl.com/dt0EFP

 

IMPORTANT– Please message us if you would like your username to be saved until Stardust is back in EU app stores: email us via stardust.co/support,  or message us directly in the app under Profile>Settings>Send Feedback.

 

 

 

How will I know when Stardust is back in the EU?

 

Be sure to sign up for our (GDPR compliant!) mailing list to stay up-to-date on when we will return to the EU: http://eepurl.com/dt0EFP